15 Minute One-on-One Live Support - Realtime Support


Tech Specs

We are dedicated to the Mac for over 20 years and can help you with your Mac issues.

If you need help with your Mac, the operating system, printers, peripherals or software, we are here for you! 

What you get:

  • 15 minutes of dedicated Apple technician time to work with you
  • Our services are provided remotely via the Internet, so no technician will have to come to you.
  • The technician will use remote support software to work on your computer while being on the phone with you. Please note: You must be present during the session.

What you need: 

  • A working Internet connection (broadband is highly recommended) during the support session
  • A working phone line to speak with you during the support session
  • A working Apple computer, using Mac OS X 10.4 or higher. If your computer is not operational, please visit an authorized Apple Service Provider.
  • An up-to-date backup of your data. We are not liable for any loss of data

Scheduling your session:

  • 15 minute sessions are real-time and can only be purchased while on the phone with one of our technicians. No scheduling is required or possible.
  • 30 or 60 minute sessions are available for scheduling. Please check our website for more details!

How to purchase:

  1. Purchase the sessions by providing our technician with payment details
  2. If required or as directed by Macs4u.com, download the required free software by clicking the "Download Remote Support Application" button





  • Certain issues may relate to hardware failures; while we can diagnose these, hardware repairs/replacements are the owners responsibilities and are not part of the service offerings.
  • We sell our services as a single support instance

What's in the box