30 Minute One-on-One Live Support - Computer Setup


Tech Specs

We are dedicated to the Mac for over 20 years and can help you with your Mac issues.

If you need help with your Mac, the operating system, printers, peripherals or software, we are here for you with our Mac live support!  

Our Mac live support services are purchased in 30 or 60 minute increments and provide you with a One-on-One session with one of our support techs. 

What you get:

  • 30 minutes of dedicated Apple technician time to work with you
  • Our services are provided remotely via the Internet, so no technician will have to come to you.
  • The technician will use remote support software to work on your computer while being on the phone with you. Please note: You must be present during the session.

What you need: 

  • A working Internet connection (broadband is highly recommended) during the support session
  • A working phone line to speak with you during the support session
  • A working Apple computer, using Mac OS X 10.4 or higher. If your computer is not operational, please visit an authorized Apple Service Provider.
  • An up-to-date backup of your data. We are not liable for any loss of data

Scheduling your Mac Live Support session:

  • Sessions can be scheduled 5 days a week (7 days coming).
  • Weekdays: 10am to 6pm Central Time
  • Please note that any sessions purchased with 4 hours of closing can only be scheduled for the following day

How to purchase:

  1. Select the session that is right for you
  2. Enter your desired day and time. We will contact you to confirm the appointment after purchase.
  3. Review and accept the terms of the services agreement.
  4. Enter the phone number(s) we can reach you.
  5. Download the required free software by clicking the "Download Remote Support Application" button



  • Certain issues may relate to hardware failures; while we can diagnose these, hardware repairs/replacements are the owners responsibilities and are not part of the service offerings.
  • We sell our Mac live support as a single support instance

What's in the box