Returns

We want you to be happy with your purchase!

Exchanges:

Ordered the wrong model or need a faster computer? Exchanges are easy and we’ll apply the full purchase price to another computer within 30 days of purchase. We just need to receive it back in the same condition we sent it, including all accessories.

Returns and Refunds:

We offer a 30 day return period from the date of purchase, twice as long as Apple!

If you like to initiate a return, just contact us to get an RMA started (Return Merchandise Authorization). For the return to be covered, the RMA needs to be initiated and the unit shipped within 30 calendar days from the date of purchase or within 5 calendar days from issuing the RMA number, whichever comes first. 

Please contact us at customeradvocacy@macs4u.com or chat with us to start the process.

In order to offer the lowest prices we have to assess a restocking fee of 5 to 10% based on the situation and condition. If the refund is based on a warranty issue, the restocking fee is waived. 

Please note that expedited shipping fees are not refundable. Carrying pouches are unfortunately not returnable as they are made out of fabric. Please include all accessories as we will only refund items returned to us.

Our refunds are fast; we typically issue the refund back to the original funding source within 2 business days after the product was received back. Any taxes charged will be refunded in accordance with applicable laws.

Products received back WITHIN 15 days of the original invoice date will receive a refund minus any applicable restocking fees (as noted above) of the invoiced purchase price.

Products received complete AFTER 15 days, but WITHIN 30 days of the original invoice date, will receive the lesser of either the current selling price on the day the item is received back or the original price as noted on the invoice.

CANCELLATIONS 

To cancel an order with us, please call us on the day of purchase during office hours as most of our products ship the same day.

Please note that any order paid via PayPal or Amazon Pay incur a 3% cancellation fee as those providers do not refund their fees. Orders that have already been picked up by the carrier cannot be cancelled; they have to be processed as a return.

Cancellation requests can only be arranged during our regular business hours (excluding weekends and holidays). Cancellation requests via chat, email or voicemail are unfortunately not possible.

MISCELLANEOUS:

Macs4u.com shall not be liable for any failure to perform due to causes beyond our reasonable control. These causes shall include, without limitation, acts of God, acts or omissions of Buyer or any third party, delays in transportation or inability to obtain necessary labor, materials or supplies.

For our complete terms and conditions, please click here