warranty terms and conditions
1. The Warranty.
This service contract governs the standard one year warranty "hardware services" provided to you by eHome LLC for the products sold via its Macs4u.com web site, on-site or via phone (“Covered Equipment”).
2. When Coverage Begins and Ends.
Coverage begins from the date of purchase of the Covered Equipment for a duration of 12 months. The purchase date is listed on the packing slip of the "Covered Equipment" and the ending date is based on the same calendar date of the following year. If the shipping date occurred on February 29th (leap year), but last day of coverage will be extended to March 1st.
3. What is Covered?
3.1 Hardware Service
If during the Coverage Period, you submit a valid claim by notifying Macs4u.com that (i) a defect in materials and workmanship has arisen in the Covered Equipment, Macs4u.com will either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product. If Macs4u.com exchanges the Covered Equipment, the original product becomes Macs4u.com’s property and the replacement product is your property with coverage for the remaining period of the Plan.
3.2 Covered Equipment
In addition to the covered product , “Covered Equipment” includes the following according to your warranty:
(i) Upgraded RAM modules, hard drives, optical drives and other component upgrades if purchased at the same time (listed on the same sales invoice) as the Covered Equipment.
4. What is not Covered?
4.1 Hardware Service. The warranty does not apply to:
(i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Macs4u.com;
(iii) Covered Equipment with a serial number or warranty sticker that has been altered, defaced or removed;
(iv) Covered Equipment that has been lost or stolen.
(v) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; screen de-lamination, damages to cables
(vi) Consumable parts, such as batteries;
(vii) Preventative maintenance on the Covered Equipment; or
(viii) Defects caused by normal wear and tear or otherwise due to normal aging of the product.
(ix) Shipping outside the Continental United States (Alaska, Hawai and Puerto Rico)
4.2 Software Services. Issues including but not limited to:
(i) abormal hardware functionality due to installed non-Apple operating systems, such as Linux, MS Windows via bootcamp or virtual machine installations
(ii) abnormal hardware functionality or incompatibilities due to software installations and upgrades, data integrity issues
(iii) incompatibilities with 3rd party services or software changes performed by 3rd parties
5. How to Obtain Service and Support?
You may obtain hardware services by calling 1-800-496-7920
6. Hardware Service Options
6.1 Macs4u.com will provide hardware services through one or more of the following options:
(i) Mail-in service in the Continental United States. If Macs4u.com determines that the Covered Equipment is eligible for mail-in service, Macs4u.com will send you prepaid shipping label in PDF format via email or a physical label via mail. If you no longer have the original packaging, packaging material, you are responsible for packaging the Covered Equipment in a way as to insure that no damage will occur during shipment.
(ii) Local Drop-off. Local Drop-off and pickup is available at our business location in Minnetonka, MN.
7. Your Responsibilities
(i) Provide information about the symptoms and causes of the issues with the Covered Equipment;
(ii) Update software to currently published releases prior to seeking service; and
(iii) Make sure to backup software and data residing on the Covered Equipment. MACS4U.COM MAY REINSTALL THE COVERED EQUIPMENT’S ORIGINAL SOFTWARE CONFIGURATION AND SUBSEQUENT UPDATE RELEASES WHILE PERFORMING SERVICE, WHICH WILL RESULT IN THE DELETION OF ALL SOFTWARE AND DATA THAT RESIDED ON THE COVERED EQUIPMENT PRIOR TO SERVICE. You will be responsible for reinstalling all other software programs, data and passwords.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EHOME LLC AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM EHOME LLC’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF EHOME LLC AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. EHOME LLC SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, EHOME LLC’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
9. Transfer of Warranty
(i) The warranty coverage is not transferrable to another party.
(i) may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
(ii) Macs4u.com is not responsible for any failures or delays in performing under the warranty plan that are due to events outside Macs4u.com’s reasonable control.
(iii) You are not required to perform preventative maintenance on the Covered Equipment to receive service under the warranty plan.
(iv) This warranty plan is offered and valid only if you are a resident of the fifty states of the United States of America, the District of Columbia. This warranty plan is not offered to persons who have not reached the age of majority. This warranty plan is not available where prohibited by law.
(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Macs4u.com’s entire understanding with respect to the Plan.
(vi) There is no informal dispute settlement process available under this Plan.
(vii) For warranty plans sold in the United States, “Macs4u.com” is eHome LLC. a Minnesota corporation with its registered office at 5950 Clearwater Drive, Suite 100, Minnetonka, MN 55343.
(xiv) Except where prohibited by law, the laws of the State of Minnesota govern warranty plan purchased in the United States. If the law of any jurisdiction where this Plan is purchased is inconsistent with these terms, including the jurisdictions of Arizona, Florida, Georgia, Nevada, Oregon, Vermont, Washington, Wisconsin and Wyoming, the laws of that jurisdiction will control.
9:00 A.M. to 6:00 P.M. central time , Monday through Friday
*terms effective November 1, 2019